1. Who we are
NovaSites ("we", "us") builds websites for small businesses. You can reach us at (920) 655-5402, or contact us about privacy at @@NOVA_EMAIL@@.
2. Information we collect
| When | What we collect |
|---|---|
| You submit a project request | Name, email, phone number, project or business name, an optional link to your website or social page, the package, add-ons and support plan you chose, and any notes you write. |
| You submit a support ticket | Name, email, website, plan, issue type, priority, subject, description, an optional page link, and the ticket reference. |
| You work with us on a project | Content you send us, such as text, photos and logos, and, where needed, access to your hosting, domain or website accounts. |
| You pay us | Payments are handled by our payment provider (Stripe). We receive confirmation of payment and billing details, but we do not see or store your full card number. |
| You leave a review | Your name, business, email (never published), rating, review text and package. If we publish your review, we show your name, business and review text. |
| You apply to sell for us | Your name, email, phone, location, experience, answers to our questions and any profile link you choose to share. We use it only to assess your application and contact you. Applications that don't lead to a contract are deleted after 12 months. |
| You email or call us | The contact details and messages you send. |
| You visit our site | Our hosting provider may log technical data such as IP address, browser and pages requested, for security and reliability. |
Our demo pages may remember a preference, such as your chosen home gym, in your browser's local storage. That stays on your device and isn't sent to us. We don't use advertising trackers or analytics cookies on this site.
3. How we use it
- To respond to your request, build and deliver your website, and provide support.
- To take payment, send receipts and keep business records.
- To send messages about your project and your care plan.
- To keep our site secure and prevent spam and abuse.
- To meet legal, tax and accounting obligations.
If we contact you about our services without a prior request, we follow the CAN-SPAM Act: messages are clearly identified, include our address, and include a way to opt out, which we honour promptly.
4. Who we share it with
We don't sell your personal information. We share it only with service providers who help us run the business, and only as needed:
- Netlify, which hosts this site and receives the form submissions you send us.
- Stripe, which processes payments.
- Google Fonts, which delivers the fonts on this site; your browser connects to Google when the page loads.
- Our email provider, which delivers our messages.
- Independent contractors who sell, design or support your project for us, under confidentiality obligations.
- Professional advisers, and authorities where the law requires it.
If we sell or restructure the business, your information may transfer to the new owner under the same commitments.
5. How long we keep it
We keep project and billing records for as long as we work with you and for up to 7 years afterwards for tax and legal reasons. Support tickets and enquiries that don't lead to a project are kept for up to 2 years. We delete or anonymise information when we no longer need it.
6. Your choices and rights
You can ask us at any time to:
- tell you what personal information we hold about you,
- correct it or delete it (unless we must keep it for legal reasons),
- stop contacting you for marketing.
Email @@NOVA_EMAIL@@ and we'll reply within 30 days. Residents of some US states, such as California, have additional rights to know, delete and correct their data, and to not be discriminated against for using them. We honour these requests for all customers.
7. Security
We use reputable providers, limit access to client information to people who need it, and require individual logins for client accounts. No system is perfectly secure, so we can't guarantee absolute security. If we learn of a breach that affects you, we'll tell you as the law requires.
8. Children
Our services are for businesses and adults. We don't knowingly collect information from children under 13.
9. Changes to this policy
We may update this policy. The effective date at the top shows when it last changed, and material changes will be posted on this page.
10. Contact
NovaSites · (920) 655-5402 · @@NOVA_EMAIL@@